1. Digital products

Digital products sold through Atlas Nova (such as guides, templates, workbooks, or other downloadable content) are delivered immediately after purchase or via email within a short timeframe.

Because access is provided as soon as the order is confirmed, all digital products are final sale and non-refundable, except where mandatory consumer protection law explicitly requires otherwise.

If you experience a technical issue accessing your digital product, please contact us at contact@atlasnovaworld.com and we will assist you in resolving the problem.

2. Physical products – The Blessed Journal

The Blessed Journal is a handmade product. Each journal is prepared, checked, and packaged with care before being handed over to the carrier.

We do not accept returns or refunds for change of mind, preference, or minor aesthetic variations that are inherent to handmade creation.

The following are considered normal characteristics of a handmade, intentionally prepared journal and are not treated as defects:

• subtle variations in leather texture or tone,
• very small marks or irregularities on pages,
• slight differences between one journal and another.

A return or refund may be considered only in the event of a clear manufacturing defect that materially affects the function or integrity of the product (for example: binding completely detached on arrival, pages printed upside down, or other obvious production errors).

3. Shipping and transport damage

Each journal is carefully inspected before shipment and dispatched in perfect condition from our side.

Once the order is handed over to the carrier, transportation is carried out by a third-party service. Atlas Nova is not responsible for delays or damages caused by the carrier during transit.

If a parcel arrives visibly damaged, the customer must:

• report the damage within 48 hours of delivery,
• provide clear photographic evidence of the packaging and the product,
• allow us to initiate a claim with the carrier if applicable.

Failure to report transport damage within this timeframe may result in the claim being refused by the carrier or by us.

In the event of confirmed transport damage, Atlas Nova will assist the customer in the resolution process with the carrier and, where applicable, may offer a replacement or refund, depending on stock availability and the outcome of the claim.

4. How to request a return or report an issue

To request a return for a defective physical product or to report a transport issue, please contact us at:

contact@atlasnovaworld.com

In your message, please include:

• your full name and order number,
• the product concerned,
• a clear description of the issue,
• photos showing the defect or damage (if any).

We will review your request and respond within a reasonable timeframe with the next steps.

5. Contact

If you have any questions regarding this Returns & Refunds Policy, you can contact us at:

contact@atlasnovaworld.com